Support

We read everything that comes in.

Get in touch

Email contact@thereframed.app. Tell us what happened, what you expected instead, and which iPhone you are on — it saves a round trip.

Managing your subscription

Subscriptions are billed through Apple, not through us, so they are managed on your device: open Settings, tap your name, then Subscriptions, and choose Reframed. Cancelling there stops the next renewal and leaves your access running until the period you have paid for ends.

If you have subscribed and the app still asks you to, open You › Restore purchases. If that does not resolve it, email us — do not buy a second subscription.

Restoring after a reinstall

Your subscription follows your Apple Account, so reinstalling does not cost you anything. Use Restore purchases once the app opens.

Deleting your data

Almost everything Reframed knows about you already lives only on your iPhone, so deleting the app removes it. To also clear the small amount held on our servers — a device identifier, your subscription status and your most recent generated content — email us and we will remove it.

If you are in crisis

Reframed is a personal growth tool, not a mental health service, and it cannot help in an emergency. If you are in crisis, call or text 988 (Suicide & Crisis Lifeline) in the US, or contact your local emergency services.