Reframed

Terms of Service for Reframed

Last updated: April 2026 · Version: 2026-04-27

1. Acceptance of these Terms

By using Reframed ("the App"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the App.

These Terms form a binding agreement between you and Reframed LLC, a Virginia limited liability company ("we," "us," "our").

2. Eligibility & Age Requirement

You must be at least 13 years old to use Reframed. Users under 18 should have permission from a parent or legal guardian to use the App. By using Reframed, you confirm that you meet these requirements.

3. What Reframed Is — and Is Not

Reframed is a personal growth and reflection tool. It uses AI to generate prompts, observations, and reflective content based on input you provide.

Reframed is NOT:

If you are experiencing a mental health crisis, contact emergency services or call/text 988 (Suicide & Crisis Lifeline).

4. AI-Generated Content Disclaimer

Reframed's content is generated by large language models. You acknowledge and agree that:

5. Your Account and Data

Reframed operates without a traditional account system. Your usage is tied to a device-bound identifier. The data we collect, store, and share is described in our Privacy Policy, which is incorporated into these Terms by reference.

6. Subscriptions and Payments

Some features of Reframed require a paid subscription, processed through Apple's App Store via RevenueCat. Subscription terms (price, renewal, cancellation) are governed by your App Store account and Apple's policies. You may cancel a subscription at any time through your App Store settings.

7. Acceptable Use

You agree not to:

We reserve the right to suspend or terminate access to the App for any user who violates these terms.

8. Intellectual Property

Reframed, its content (excluding AI-generated user-facing output), branding, and design are owned by us. We grant you a limited, non-transferable, non-exclusive, revocable license to use the App for personal, non-commercial purposes.

You retain ownership of any reflections, journal entries, and answers you input. You grant us a limited, non-exclusive license to process this content solely to operate the App on your behalf. That license covers only: (a) generating your personalized content, including sending the necessary text to our AI providers; (b) storing and backing up your content so it survives reinstalls; and (c) producing aggregate, de-identified usage statistics.

We do not sell your content, and we do not use it — or permit our AI providers to use it — to train machine-learning models.

9. Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI-GENERATED CONTENT.

WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE, OUR AFFILIATES, OR OUR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING FROM YOUR USE OF OR INABILITY TO USE THE APP — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THE APP SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Nothing in these Terms excludes or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) gross negligence or willful misconduct; or (iv) any other liability that cannot be excluded or limited under applicable law. If any limitation in this section is held unenforceable, it shall apply to the maximum extent permitted, and the remainder of these Terms shall remain in effect.

11. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from:

12. Dispute Resolution: Arbitration & Class Action Waiver

Please read this section carefully — it affects your legal rights.

Any dispute arising from these Terms or your use of the App shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. The arbitration shall take place in Fairfax County, Virginia, and the language of arbitration shall be English.

Class Action Waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Small Claims Carve-out. Either party may bring an individual action in small claims court instead of pursuing arbitration, so long as the action is filed in your or our local jurisdiction.

Opt-out. You may opt out of this arbitration agreement — including the class action waiver — by emailing contact@thereframed.app within thirty (30) days of your first acceptance of these Terms, with the subject line "Arbitration Opt-Out" and the device identifier shown in the App's settings. Opting out does not affect any other part of these Terms, and we will not restrict your access to the App for doing so.

13. Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. To the extent any matter is not subject to arbitration under Section 12, the parties consent to the exclusive jurisdiction of the state and federal courts located in Fairfax County, Virginia.

14. Changes to the App and Terms

We may modify, suspend, or discontinue any part of the App at any time without notice. We may also update these Terms at any time. If we make material changes, we will give you at least thirty (30) days' notice before they take effect, shown as an in-app notice the next time you open the App. Continued use of the App after a change constitutes acceptance of the updated Terms.

15. Termination

You may stop using the App at any time. We may suspend or terminate your access at any time for violation of these Terms or for any other reason, with or without notice.

The following sections survive termination: Sections 4 (AI Disclaimer), 8 (IP), 9 (Warranty), 10 (Liability), 11 (Indemnification), 12 (Arbitration), 13 (Governing Law), and any other section that by its nature should survive.

16. Severability

If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect, and the unenforceable provision shall be replaced with an enforceable provision that most closely reflects the original intent.

17. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the App, superseding any prior agreements.

18. Contact

For questions about these Terms, contact us at: contact@thereframed.app